Question 1

How do I create a login?

Marissa Rioux · Accepted Answer

You do not need a login to browse our site. After you make your first purchase from PD Monster, login information will be sent to you. You will use this login to access your webinar or course and any relevant materials.

Question 2

What should I do if I can’t find my password?

Marissa Rioux · Accepted Answer

After you make a purchase, you will be sent information to create your password. If you do not see it in your email inbox, check your spam folder. Sometimes PD Monster emails get stuck in there. But if you can’t find it or have lost track of your password at any time, you can reset your password on your own! Go to www.pdmonster.com and click on the LOGIN button in the top right corner. Enter your email address and click the forgot password button.

Question 3

How do I change my login password?

Marissa Rioux · Accepted Answer

If you forgot your login password, go to www.pdmonster.com and click on the LOGIN button in the top right corner. Enter your email address and click the forgot password button. If you are looking to change your password, login to your PD Monster account, select your avatar on the top right hand corner, and go to your settings. If you scroll down there is an option to change your password.

Question 4

Do you accept purchase orders?

Marissa Rioux · Accepted Answer

Yes, we accept purchase orders from school districts. There are directions under each webinar about how to complete this process. You may contact us at info@pdmonster.com with any questions.

Question 5

Do you give CEUs for webinars?

Marissa Rioux · Accepted Answer

Yes, we give CEUs for webinars! We are currently approved by the National Association of Social Workers, the National Association of School Psychologists, the Behavior Analyst Certification

Board, and the New York State Education Department’s State Board for Social Work. However, not all webinars are approved by all four agencies. Please check the description of each webinar to understand specific credit hours and attendance requirements.

Question 6

Do I have to attend the webinars live or can I watch them later?

Marissa Rioux · Accepted Answer

All PD Monster webinars are recorded and paid participants have access to the recordings for 30 days. You can choose whether to attend live or wait for the recording to be uploaded which usually takes us about 2 business days. However, if you are looking for specific credit (CEUs, CPDs, etc.), make sure you read the attendance requirements on our website. Some credentialing agencies require live attendance, which we track with our software.

Question 7

How long will I have access to a webinar that I purchase?

Marissa Rioux · Accepted Answer

You will have access to the webinar recording for 30 days following the webinar. Your access will be automatically revoked on that day so make sure you download the handouts and take your quiz before it expires!

Question 8

Where can I find the recording of the webinar following the event?

Marissa Rioux · Accepted Answer

Log into your PD Monster account and go into your library. The recording will be under Live Webinar Information. To log in, just go to our website www.pdmonster.com and click the login button in the top right corner. Recordings are uploaded within 2 business days following the event.

Question 9

How can I get a receipt for a training that I purchased?

Marissa Rioux · Accepted Answer

You should have received a receipt automatically after your purchase has been processed. If you can’t find it, so first check your spam folder. Contact info@pdmonster.com if you still can’t find it and we can send you a duplicate receipt.

Question 10

What if I don’t pass a webinar quiz?

Marissa Rioux · Accepted Answer

You can take webinar quizzes as many times as you want! If you do not pass on your first attempt, you can go back to review the material and then take the quiz again until you are happy with your score.

Question 11

I have completed the quiz and received a passing score but have not received my certificate. What should I do?

Marissa Rioux · Accepted Answer

Certificates are not automatically sent when you pass your quiz. We create them manually about once per week. If it has been more than a week, it may have ended up in your spam folder so check there first! If you still cannot find it, please contact info@pdmonster.com and we’ll help you!

Question 12

I cannot find the email with the links for the webinar. What should I do?

Marissa Rioux · Accepted Answer

You will receive an email prior to the webinar with information for accessing the webinar and handouts. If you do not see it in your email inbox check your spam folder! Sometimes PD Monster emails get stuck in there. You can also sign in to your PD Monster account and find the live webinar zoom link and handouts any time after you make your purchase. Everything you need to access the webinar will be in your library.

Question 13

I am interested in some past webinars whose dates have passed. When will it be available again?

Marissa Rioux · Accepted Answer

While we have our initial calendar of webinars for the school year, we are constantly adding new webinar dates for repeated topics! The best way to find out when we add new webinar dates is by joining our mailing list. You can do this by scrolling to the bottom of our website at www.pdmonster.com and subscribing to our mailing list!

Question 14

Do you sell access to recordings of previous webinars?

Marissa Rioux · Accepted Answer

Our past webinar recordings are not available for individual viewing at the moment, however, we do provide access to larger school teams. If this is something your school may be interested in as a professional development option, email info@pdmonster.com for additional information and a quote!